Refund policy

Rossario George Return Policy

At Rossario George, we are committed to delivering exceptional quality and a seamless experience. If for any reason you are not fully satisfied with your purchase, we offer a 15-day return window from the date your order is received.

Eligibility for Returns
To qualify for a return, items must be in their original condition—unworn, unused, with all tags attached, and in original packaging. A receipt or proof of purchase is required for all returns.

To initiate a return, please contact us at info@rossariogeorge.com.
Approved returns should be sent to:
18134 West Lake Desire Drive SE
Renton, WA 98058

Once your return is accepted, we will issue a full refund to your original form of payment, including standard shipping costs.

Damages & Order Issues
We kindly ask that you inspect your order upon arrival. If your item is damaged, defective, or incorrect, please contact us immediately so we may resolve the matter promptly and with care.

Non-Returnable Items
Certain items are not eligible for return, including:

  • Custom or made-to-order pieces

  • Personalized items

  • Beauty and personal care products

  • Perishable goods

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are final sale and cannot be returned.

If you have any questions about a specific item, we encourage you to reach out prior to purchase.

Exchanges
To ensure the fastest service, we recommend placing a new order for your desired item once your return has been approved and processed.

European Union Customers
For orders shipped to the European Union, you are entitled to a 14-day cooling-off period, allowing you to cancel or return your order for any reason. Items must still meet the standard return conditions outlined above.

Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 10 business days. Please note that additional processing time may be required by your bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@rossariogeorge.com.